Personalisation of Public Digital Terminals for all
The scarce accessibility features available in existing PDTs require specific activation protocols, commonly entered in the keypad, and do not follow any standard (each requested feature requires a different code/protocol).
As existing solutions are tailor-made, they lack a homogeneous activation protocol. The protocol depends not only on the extra features that users want to activate but also on the developer of the application, which prevents end-users from knowing how to start it. For example, the screen readers provided by TVMs may be activated in different ways such as touching a part of the screen or pressing a button. Even within the same sector and in the same country there are no standards. In Spain, the screen readers of some ATMs are activated by pressing the number 2 key on the keypad four times, while in other ATMs, they are turned on by connecting a headset to the machine.
APSIS4all proposes an activation protocol that does not require users to carry out any additional action (i.e. inserting their bank card in the ATM slot is already a requirement for ATMs) or, at most, require a minimal gesture, such as touching the RF reader with a contactless smartcard or NFC-enabled mobile. The APSIS4all activation protocol is common for all users, independently of their needs and preferences.
Existing accessibility features cover a very limited range of options and focus on a specific disability, for instance, talking ATMs for blind users, and ignore the needs and preferences of many other users. For the first time in the banking and transport sectors, APSIS4all plans to use the specification EN 1332-41. This enables a large number of different combinations, suiting many needs and preferences.
The development and integration of new sets of interaction modes and interfaces, together with the installation of the Multimodal Interface Manager (MIM), will provide users with the most suitable interface, thus offering them a personalised interaction mode.
Moreover, APSIS4all foresees enabling multichannel interactions with the PDTs. The use of mobile devices for requesting the service, and then confirming it in the PTD reader (i.e. NFC or 2D-barcode reader), is a very innovative feature that augments the range of interaction modes available to the end-user.