Personalisation of Public Digital Terminals for all
Two approaches are developed, deployed and validated in APSIS4all. In the “direct interaction” approach, the complete operation is carried out at the PDT itself, with the interface being automatically adapted to the user’s needs and preferences. In the “indirect interaction” approach, users define the desired operations remotely by using their preferred device, and only interact with the PDT on site to execute them.
In the “direct interaction” approach, users specify their needs and interface preferences by using practical tools (e.g. ticking boxes on forms or website applications). This information is coded (according to specification EN 1332-4), and stored client-side (for privacy reasons) in a user device such as a contact or contactless smartcard. When the users reach the PDT, they communicate their needs and preferences by inserting the contact smartcard in the slot or touching the RFID reader with the contactless smartcard. Because it is based on standards, the PDT will retrieve the user’s needs and preferences, regardless of the service provider, and provide the most suitable interface available.
In the “indirect interaction” approach, users access a website through their PC or mobile phone configured according to their needs and preferences and the corresponding Assistive Technologies (ATs) installed. The user requests the desired service, for example, a train ticket to Munich, and the system generates an identification item, such as a 2D-barcode or a security code, which is transmitted to the customer’s mobile phone. Finally, the user presents the 2D-barcode in the barcode reader or enters the security code in the PDT keypad to obtain the service. Alternative access to the website, such as telephone calls, will also be available.