APSIS4all logoAccessible Personalised ServicesIn Public Digital Terminals for all

Personalisation of Public Digital Terminals for all


The need and the aim

In a modern society, the banking and transport sectors are present in the daily life of all citizens. Widespread use of PDTs, such as ATMs and TVMs, commonly provides services that, in many cases, offer no alternative interaction method to users who cannot access the service provided by the terminal. Many disabled users, older people or people who simply cannot understand them are therefore excluded from accessing everyday services in these sectors.

When available, current accessibility features in ATMs and TVMs require users to manually trigger specific activation protocols which are not harmonised. Such activation protocols do not follow any standard, and disabled users need to know and remember specific codes for each service if they are not to be excluded from the desired service.

The APSIS4all approach will allow end-users to overcome such accessibility barriers and to directly access PDT services in a customised interaction mode suited to their needs and preferences. The services developed will take advantage of cutting-edge technologies (e.g. RFID or 2D Barcodes) and technical specifications (e.g. EN 1332-4 1) to provide PDTs with automatically adapted interfaces and to enable multi-channel interaction with these terminals.

1 EN 1332-4:2007. Identification card systems. Man-machine interface. Coding of user requirements for people with special needs. Open in a new window

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