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Applying Human-Centred Design to Create a Collecting Tool of Needs and Preferences for the Personalisation of ATMs

09/26/2013

Paper presented at the AAATE Conference 2013 in Portugal

The paper has been published at the "Assistive Technology Research Series", Volume 33: Assistive Technology: From Research to Practice.

Abstract

This paper reports a successful implementation of a Human-Centred Design (HCD) approach, especially focused on accessibility, during the design and development of an online tool aimed to collect users' needs and preferences when using ATMs. It includes initial user research activities (e.g. desk research and field studies) as well as final user experience (UX) evaluations (e.g. user testing and surveys). Results showed an overall ‘Excellent’ UX with the online tool which was improved along the HCD process for the different user groups involved.

The full paper can be downloaded from the IOS Press Ebooks website

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